Legal

Terms of Service

Plain-English terms covering how you use our platform, what we promise, and what we don't.

Last updated: May 1, 2026Questions? Contact us

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you and P. MAVRAKIS & SIA E.E. (“MyNext One”, “we”, “us”), a Greek limited partnership with registered office at Thessalia, Volos 38446, Greece. They govern your access to and use of our admin and dispatch web platform, our iOS and Android driver apps, our customer tracking experience, our APIs, and any related services (together, the “Service”).

By creating an account, signing an order form, or otherwise using the Service, you agree to these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Accounts and eligibility

  • You must be at least 18 years old and able to form a binding contract.
  • Account credentials are personal and may not be shared. You are responsible for activity under your account and must notify us immediately of unauthorised access.
  • Customers (fleet operators) are responsible for the actions of their drivers, dispatchers, and any other users they invite.

3. Subscription, fees and billing

Access to the Service is provided under the commercial terms set out in your order form, statement of work, or online sign-up page (the “Order”). Unless the Order says otherwise:

  • Subscriptions renew automatically for successive periods of equal length unless cancelled at least 30 days before the renewal date.
  • Fees are exclusive of VAT and other taxes, which will be added at the applicable rate.
  • Invoices are payable within 14 days of the invoice date by bank transfer or card. Overdue amounts may bear interest at the statutory rate under Greek law.
  • Free pilots are governed by a separate written pilot agreement.

4. Acceptable use

You agree not to:

  • Use the Service in violation of any law or third-party right;
  • Upload or transmit malware, attempt to probe or breach the Service, or interfere with its normal operation;
  • Reverse-engineer, decompile, or attempt to derive the source code of the Service except to the extent expressly permitted by law;
  • Resell, sub-licence, or make the Service available to a third party outside your organisation without our written consent;
  • Use the Service to send unsolicited communications or to track individuals without a lawful basis.

5. Customer data and privacy

You retain all rights in the data you and your users upload (“ Customer Data”). You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely as needed to provide the Service and to fulfil our obligations to you.

Where we process personal data on your behalf we act as a processor and you act as the controller within the meaning of GDPR. Our processing activities are described in our Privacy Policy and, on request, under a separate Data Processing Agreement.

You are responsible for ensuring you have a lawful basis to upload any personal data of recipients or third parties.

6. Intellectual property

We and our licensors own all rights, title, and interest in the Service, including all software, designs, trademarks, logos, and documentation. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

We may use anonymised and aggregated usage information to improve the Service, develop new features, and produce benchmarks. Such information will not identify you or your users.

7. Mobile app licence

Subject to these Terms, we grant you and your authorised drivers a limited, non-exclusive, non-transferable, revocable licence to install and use the MyNext One iOS and Android apps on devices owned or controlled by you, solely for the purpose of operating the Service. Apple and Google App Store terms also apply where the apps are installed from those stores.

8. Service availability

We aim to keep the Service available 24/7 and continuously improve uptime. We may schedule maintenance windows and will give reasonable notice in-product. Specific availability commitments, if any, are set out in the Order or a separate Service Level Agreement.

9. Disclaimers

Except as expressly stated in these Terms or an Order, the Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or related to these Terms in any 12-month period will not exceed the fees paid by you to us during that period.

Nothing in these Terms excludes liability that cannot be excluded under Greek mandatory law, including liability for fraud, gross negligence, or wilful misconduct.

11. Indemnification

You will defend and indemnify us against third-party claims arising out of (a) your or your users' breach of these Terms, (b) Customer Data uploaded in violation of any law or third-party right, or (c) your use of the Service in combination with any service or product not provided by us.

12. Term and termination

  • These Terms apply for the term set out in your Order and continue for successive renewal periods unless cancelled.
  • Either party may terminate for material breach by the other party that is not cured within 30 days of written notice.
  • On termination we will, on request and within 60 days, make Customer Data available for export and then delete or anonymise it in line with our retention schedule.

13. Changes to the Service or Terms

We may update the Service and these Terms from time to time. For material changes to the Terms we will give at least 30 days' notice in-product or by email. Continued use after the effective date constitutes acceptance of the revised Terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Hellenic Republic. The courts of Volos, Greece (or, where required by mandatory consumer protection law, the courts of your place of residence within the EU) have exclusive jurisdiction over any dispute arising under or in connection with these Terms.

15. Contact

Questions about these Terms? Email legal@mynext.one or write to:

P. MAVRAKIS & SIA E.E.
Thessalia, Volos 38446, Greece